"We're about to crash," BA passengers told in error

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LONDON | Fri Aug 27, 2010 10:01am BST

LONDON (Reuters Life!) - British Airways apologized to passengers after an emergency message warning they were about to crash into the sea was played by mistake.

About 275 passengers were on the London Heathrow to Hong Kong flight on Tuesday evening when the automated message went out. The plane was flying over the North Sea at the time.

Cabin crew quickly realized the error and moved to reassure the terrified passengers.

"We all thought we were going to die," Michelle Lord, 32, of Preston, northern England, told The Sun newspaper.

Another passenger was reported saying: "I can't think of anything worse than being told your plane's about to crash."

A spokesman for British Airways said an investigation was under way to discover whether it was human error or a computer glitch.

"We apologize to passengers on board the flight for causing them undue distress," he added in a statement.

"Our cabin crew immediately made an announcement following the message advising customers that it was an error and that the flight would continue as normal."

(Writing by Avril Ormsby; Editing by Steve Addison)

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Comments (3)
RawheaD wrote:
“I can’t think of anything worse than being told your plane’s about to crash”

Really? What about your plane actually crashing?

Aug 27, 2010 7:29pm BST  --  Report as abuse
Cudjoebill wrote:
How about: “We’re about to crash, and your luggage was sent to the wrong destination”?

Aug 28, 2010 12:09am BST  --  Report as abuse
p0300misfire wrote:
dont worry if you flew out of chicago you would have missed the flight

Aug 29, 2010 5:03pm BST  --  Report as abuse
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