Dutch watchdog fines Ryanair over hidden ticket costs

AMSTERDAM Wed Mar 20, 2013 2:19pm GMT

A model airplane rests on a table during an announcement of the commitment for Ryanair to purchase aircraft from Boeing, in New York March 19, 2013. REUTERS/Lucas Jackson

A model airplane rests on a table during an announcement of the commitment for Ryanair to purchase aircraft from Boeing, in New York March 19, 2013.

Credit: Reuters/Lucas Jackson

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AMSTERDAM (Reuters) - Irish low-budget airline Ryanair has been fined 370,000 euros(314,180.28 pounds) by the Netherlands Consumer Authority for hidden costs associated with tickets purchased online by Dutch travellers.

The watchdog said that European regulations had been violated because full costs were unclear, consumers were not given the option to correct mistakes before finalising a booking and the company was difficult to contact and provided information in English, not Dutch.

"Ryanair offered air fares on its website that did not include all foreseeable and unavoidable costs, such as fees and surcharges," it said. "Consumers thus paid considerably more than the air fares that were initially displayed."

Ryanair, which the authority said has since revised the booking process and now provides accurate prices in advertisements, said it will appeal against the ruling.

"The decision of the Dutch consumer authority is littered with errors. Ryanair will appeal this unfounded decision and confirms that its website fully complies with all EU and Dutch consumer protection regulations," a Ryanair spokesman said in a statement.

(Reporting By Anthony Deutsch; Editing by David Goodman)

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Comments (1)
finchley wrote:
What wonderful news! Only better news would be if O’Leery was sent into exile somewhere like South Georgia.

Mar 20, 2013 3:44pm GMT  --  Report as abuse
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