May 4 Delta Air Lines Inc apologized on
Thursday to customers, who were forced off its flight last
month, and said it would refund them and provide additional
A video was posted online by Brian Schear on Wednesday,
claiming that Delta "booted" him off a flight, along with his
wife and two infants, due to overbooking. (bit.ly/2qD3dYH)
"We are sorry for the unfortunate experience our customers
had with Delta," the company said in a statement on Thursday.
The flight was departing from Maui to Los Angeles on April 23.
This comes nearly a month after United Continental Holdings
Inc sparked outrage for dragging a passenger by his
hands, out of an overbooked flight. However, the airline reached
a settlement with the passenger last month.
Following the United incident, Southwest Airlines Co
said it would stop overbooking its flights.
American Airlines Group Inc also experienced its own
public relations fiasco last month when a video went viral,
showing an onboard clash over a baby stroller.
(Reporting by Arunima Banerjee in Bengaluru; Editing by Martina