NEW YORK About 2 percent of people who bought
the keenly-awaited iPhone, launched on Friday by Apple Inc.
(AAPL.O), have been experiencing delays in activating their
service, a person familiar with the matter said on Sunday.
Telecommunications firm AT&T Inc. (T.N), the iPhone's
exclusive carrier for two years, said it was working on fixing
issues related to the delays.
AT&T spokesman Mark Siegel described the problems as partly
technology related and partly process related.
"We're just looking at everything to get customers
activated in a timely fashion," said Siegel. He added that the
problems were diminishing.
Siegel said that the issues were partly caused by a high
volumes of customers trying to activate the service.
Other delays were caused by people trying to transfer work
phone numbers to personal iPhone accounts. Siegel said that
some of the delays were caused as AT&T needed to get approval
from telecom managers before transferring a corporate service
to a private service.
The iPhone melds a phone, Web browser and media player, and
costs $500 to $600, depending on memory capacity. AT&T has
previously said that nearly all its stores have sold out of
Apple was not immediately available for comment.
(Additional reporting by Scott Hillis in San Francisco)