(Corrects headline to clarify that passenger was not dragged by
United staff; adds the word "in" to the first paragraph)
By Alana Wise
NEW YORK, April 10 A doctor trying to return
home to his patients was dragged by his hands from an overbooked
United Airlines flight, according to social media,
embroiling the carrier in its second public relations nightmare
in less than a month.
The airline was one of the top-trending topics on Twitter as
users took to the website to express their anger over the
forceful removal of the passenger from United Flight 3411, which
was en route from Chicago to Louisville, Kentucky, on Sunday.
Video of the incident posted to Twitter account
@Tyler_Bridges shows three security officers huddling over the
seated passenger, who appears to be an older Asian man, before
dragging him on the floor.
In a separate tweet, Bridges wrote that the man was removed
because additional United crew needed to get to Louisville.
United said in a statement provided to some media outlets
that the flight was overbooked.
"After our team looked for volunteers, one customer refused
to leave the aircraft voluntarily," United spokesman Charlie
Hobart said. "We apologize for the overbook situation."
In Bridges' video, a woman can be heard asking "Can't they
rent a car for the pilots and have them drive?" before two of
the uniformed men reach into the passenger's seat and yank him
from his chair.
The passenger screams as he is dragged on his back by his
hands, glasses askew and shirt pulled up above his navel.
Another video shows him, still disheveled from the
altercation, returning to the cabin, running to the back of the
plane and repeating: "I have to go home."
Fellow passenger Jayse D. Anspach, who goes by @JayseDavid
on Twitter, wrote: "No one volunteered (to leave), so @United
decided to choose for us. They chose an Asian doctor and his
When the passenger refused to disembark, "a couple of
airport security men forcefully pulled the doctor out of his
chair and to the floor of the aisle." The man's face "was
slammed against an arm rest, causing serious bleeding from his
mouth," wrote Anspach.
"It looked like he was knocked out, because he went limp and
quiet and they dragged him out of the plane like a rag doll."
Late last month, two teenage girls dressed in leggings were
denied boarding on a United flight from Denver to Minneapolis
because of their form-fitting pants.
Because the girls were using free passes for employees or
family members, they were subject to a dress code.
(Reporting by Alana Wise, Angela Moon and Gina Cherelus;
Editing by Lisa Von Ahn)