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Viewsroom: United joins corporate culture chaos
April 13, 2017 / 8:27 PM / in 6 months

Viewsroom: United joins corporate culture chaos

A United Airlines worker checks computers in their counters at the Newark Liberty International Airport in New Jersey, July 8, 2015. REUTERS/Eduardo Munoz

NEW YORK (Reuters Breakingviews) - Taking three days to offer a basic apology to the passenger dragged off a flight suggests deeper problems at the U.S. airline. Poor leadership and processes took a toll on Wells Fargo and Toshiba, too. Executives and boards ignore the lessons of cultural failures at their peril.

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