Company Profile For Convergys Corporation

Convergys Corporation (Convergys) is engaged in relationship management. It has three segments: Customer Management, which provides agent-assisted services, automated self-service and technology solutions; Information Management, which provides business support system and operational support system (BSS/OSS) solutions, and Human Resources (HR) Management, which provides global human resource business process outsourcing (HR BPO) solutions. In September 2008, Convergys announced the closing of its acquisition of Intervoice, Inc. In October 2008, the Company announced the acquisition of Ceon Corporation, a developer of product lifecycle management and multi-play fulfillment software for communications service providers.

BRIEF: For the nine months ended 30 September 2009, Convergys Corporation's revenues increased 3% to $2.14B. Net loss increased 87% to $119M. Revenues reflect an increase in sales from Customer Management business segment and higher income from HR Management segment. Net loss was offset by higher cost of sales, rise in research & development costs, an increase in selling, general & administrative expenses.