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Samsung addresses exploding phones

Thursday, January 05, 2017 - 01:34

Samsung started off its CES event in Las Vegas with a mea culpa over its exploding Galaxy Note 7 smartphones. Fred Katayama reports.

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Samsung kicked off its CES event in Las Vegas not with a snazzy new product, but with a vow: that the problem consumers had with the exploding Galaxy Note 7 smartphone won't recur. Samsung Electronics America's president Tim Baxter: SOUNDBITE: TIM BAXTER, PRESIDENT AND COO, SAMSUNG ELECTRONICS AMERICA, (ENGLISH) SAYING: "We continue our intensive efforts, internally and with third party experts to understand what happened and to make sure it does not happen again. And very soon we will be sharing the root cause report on the Note 7." Analysts say Samsung must identify what caused the phones to catch fire to rebuild consumer trust. That problem resulted in one of the costliest product safety failures in tech history. Senior security editor at the tech products site Tom's Guide, Paul Wagenseil, says the debacle shouldn't hurt sales when Samsung delivers its next phone: SOUNDBITE: PAUL WAGENSEIL, SENIOR EDITOR, TOM'S GUIDE, (ENGLISH) SAYING: "They tried to cram in too much battery life into a too small space. And they're going to have to cut back on battery life a little bit. But I don't think that's going to deter people from buying what's essentially a really good phone." After the mea culpa, Samsung unveiled its QLED smart TVs that offer a brighter picture that can be seen from almost any angle. Its new washer and dryer system can wash and dry two loads of laundry ... at the same time. That way, you can wash that delicate lingerie in a smaller load while washing those jeans and jackets in a bigger load.

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Samsung addresses exploding phones

Thursday, January 05, 2017 - 01:34