January 28, 2020 / 2:16 PM / 24 days ago

FACTBOX-Stores close, employees evacuated, travel restricted as virus spreads

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    Jan 28 (Reuters) - Facebook Inc        suspended
non-essential travel to mainland China as a coronavirus outbreak
in Wuhan, capital of Hubei province, killed more than 100 people
and infected more than 4,000. Big Chinese companies asked staff
to work from home and Walt Disney         shut two theme parks.
    Here's how companies have responded to the outbreak:
    * Facebook told employees who had travelled to China to work
home. Chinese tech giants including Alibaba          and Tencent
          have asked staff to work from home for a week after an
extended Lunar New Year break ends on Feb. 2.
    * Tiktok owner Bytedance asked employees who travelled
during the
holidays to quarantine themselves and work from home for 14
days. E-commerce firm Pinduoduo, UBS Group          and property
developer Country Garden           have advised similar action.
    * Standard Chartered          banned travel to Hubei and
restricted travel to mainland China and Hong Kong, and asked
employees returning from Hubei to work from home for 14 days.
Commonwealth Bank of Australia          said all non-essential
employee travel to China should be avoided.
    * LG Electronics             and electric car battery maker
Chem             banned travel to China.
    * South Korean chipmaker SK Hynix             urged
employees to
avoid non-essential trips to China as have LG Display
            and Japanese carmakers Honda          and Toyota
        . Honda evacuated around 30 employees and their families
from Wuhan on a government charter flight.
    * Nissan          is planning to send back some Japanese
working at its JV with Dongfeng Motors in Wuhan and their
families on the chartered flight as well.
    * Samsung Electronics             advised employees who
visited Hubei to stay at home for seven days.
    * Japanese steelmaker Nippon Steel          restricted
travel to
    * Singaporean conglomerate Keppel Corp          , which has
staff in Wuhan, advised staff to avoid non-work-related visits
to and from mainland China and not to travel to Hubei province.
It will monitor staff in China and those who have returned to
Singapore from there in the past 14 days.
    * Novartis          said it is asking staff in China to work
home until Feb. 10 and has suspended business travel to and from
    * Nestle          has deployed additional biosecurity
measures at
its factories, offices and distribution centres in China. It
does not have manufacturing facilities in Wuhan.

    * McDonald's         suspended business in five cities in
including Wuhan. Starbucks          closed all shops and
suspended delivery services in Hubei.             
    * Japan's Fast Retailing          temporarily closed about
100Uniqlo stores in Hubei. IKEA closed its one store in
    * Walt Disney temporarily closed its Shanghai and Hong Kong
parks and resorts during what is likely the busiest time of the
    * Imax          delayed film releases in China.
    * H&M          has closed 45 stores and suspended business
to and within China, a spokeswoman said. Staff arriving from
China are recommended to stay home for 14 days before returning
to work.
    * Swatch         has closed five stores in Wuhan and
suspended all
travel to and from China.

    * Finnish airline Finnair            has suspended its
routes to
Nanjing and Beijing's Daxing International airport until the end
of March, the first European airline to cancel flights to the
    * Hong Kong's Cathay Pacific           and its Cathay Dragon
cut capacity to and from mainland China by 50% or more from Jan.
30 to end-March. The airline will also rebook, reroute or refund
tickets booked on or before Jan. 28 for travel by March 31 to or
from mainland China. 
    * Australia's Qantas Airways          said it will offer
refunds for tickets issued worldwide on or before Jan. 24, for
journeys to and from mainland China between Jan. 24 and Feb. 29.
    * Air Seoul suspended all flights to China and waived refund
penalty. Taiwan's China Airlines rearranged some flights and
cancelled others.
    * China's mainland airlines, including Air China
China Southern             and China Eastern            , are
offering free refunds across the mainland for tickets purchased
before Jan. 24.
    * Malaysia's AirAsia           will offer free refunds for
booked before Jan. 24, and for travel to and from mainland China
until Feb. 15, and return flights between Feb. 16-29.
    * Air France KLM           is offering to exchange or refund
tickets issued for travel to or from China up until Feb. 29.
BA-owner IAG          is offering the same for tickets until Feb

    * InterContinental Hotels         will allow customers to
or cancel stays scheduled up to Feb. 3 across mainland China,
Hong Kong, Macau and Taiwan.             
    * Hyatt Hotels       said guests who had booked stays
through its
official channels and are cancelling due to the coronavirus
outbreak, or are Chinese guests outbound to its Asia Pacific
hotels, can cancel stays or change dates for free.    

    * Ctrip, China's largest online booking platform, said more
300,000 hotels on its platform had agreed to refund on bookings
between Jan. 22 and Feb. 8. Refunds also include flight tickets,
cruises and car rents
    * Fliggy, Alibaba's          booking site, offered similar
    * Some Chinese tour operators such as China International
Service             offered refunds and many European tour
operators cancelled tours to China.             

 (Reporting by Sophie Yu in Beijing, Jamie Freed in Sydney,
Ritsuko Ando in Tokyo, Anna Ringstrom in Stockholm, Ben
Blanchard in Taipei, Naomi Tajitsu in Tokyo, Heekyong Yang and
Jane Chung in Seoul, Josh Horwitz and Brenda Goh in Shanghai,
Neil Jerome Morales in Manila, Sumeet Chatterjee in Hong Kong,
Paul Arnold and Silke Koltrowitz in Zurich, Laurence Frost in
Paris; Writing by Sayantani Ghosh and Josephine Mason; Editing
by Shounak Dasgupta and Lisa Shumaker)
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