January 28, 2020 / 8:26 PM / a month ago

FACTBOX-Stores closed, employees evacuated, travel restricted as coronavirus spreads

 (Adds United Airlines, Volkswagen, Goldman Sachs, Vale, Yum
China and Luckin Coffee)
    Jan 28 (Reuters) - Companies around the globe from Facebook
to Japan's Nippon Steel have restricted travel to China, as the
outbreak of a new coronavirus, which has killed over 100 people
and infected more than 4,000 in the world's most populous
country, sparks international alarm. 
    Here's how companies have responded to the outbreak, which
orginated in Wuhan, the capital of China's Hubei province:
    
    TRAVEL ADVISORIES/EVACUATIONS/QUARANTINES:
    * Facebook        asked employees to halt non-essential
travel to
mainland China and to work from home if they had travelled
there. Chinese tech giants including Alibaba          and
Tencent           have asked staff to work from home for a week
after an extended Lunar New Year break ends on Feb. 2.
    * Tiktok owner Bytedance asked employees who travelled
during the
holidays to quarantine themselves and work from home for 14
days. E-commerce firm Pinduoduo, UBS Group          and property
developer Country Garden           have advised similar action.
            
    * Standard Chartered          banned travel to Hubei and
restricted travel to mainland China and Hong Kong, and asked
employees returning from Hubei to work from home for 14 days.
Commonwealth Bank of Australia          said all non-essential
employee travel to China should be avoided.
    * LG Electronics             and electric car battery maker
LG
Chem             banned travel to China.
    * South Korean chipmaker SK Hynix             urged
employees to
avoid non-essential trips to China as have LG Display
            and Japanese carmakers Honda          and Toyota
        . Honda evacuated around 30 employees and their families
from Wuhan on a government charter flight.
    * Nissan          is planning to send back some Japanese
staff
working at its JV with Dongfeng Motors in Wuhan and their
families on the chartered flight as well.
    * Samsung Electronics             advised employees who
recently
visited Hubei to stay at home for seven days.
    * Japanese steelmaker Nippon Steel          restricted
travel to
China.
    * Singaporean conglomerate Keppel Corp          , which has
170
staff in Wuhan, advised staff to avoid non-work-related visits
to and from mainland China and not to travel to Hubei province.
It will monitor staff in China and those who have returned to
Singapore from there in the past 14 days.
    * Novartis          said it is asking staff in China to work
from
home until Feb. 10 and has suspended business travel to and from
Wuhan. 
    * Nestle          has deployed additional biosecurity
measures at
its factories, offices and distribution centres in China. It
does not have manufacturing facilities in Wuhan.
    * Volkswagen             asked staff at its China unit to
work
from home between Feb. 3 and Feb. 17.
    * Brazilian miner Vale SA            has suspended travel by
its
employees to and from China indefinitely and said  employees in
China will work remotely.             
    * Goldman Sachs        has instructed staff who have been in
mainland China to work from home or be out of the office for 14
days since they were last there, according to an internal
notice.             

    STORES SHUT:
    * McDonald's         suspended business in five cities in
Hubei
including Wuhan. Starbucks          closed all shops and
suspended delivery services in Hubei.             
    * Yum China Holdings Inc          temporarily closed some of
its
KFC and Pizza Hut stores in Wuhan.            
    * Luckin Coffee        will keep stores closed in Wuhan
throughout
the Lunar New Year holidays.             
    * Japan's Fast Retailing          temporarily closed about
100Uniqlo stores in Hubei. IKEA closed its one store in
Wuhan.            
    * Walt Disney temporarily closed its Shanghai and Hong Kong
theme
parks and resorts during what is likely the busiest time of the
year.             
    * Imax          delayed film releases in China.
    * H&M          has closed 45 stores and suspended business
travel
to and within China, a spokeswoman said. Staff arriving from
China are recommended to stay home for 14 days before returning
to work.
    * Swatch         has closed five stores in Wuhan and
suspended all
travel to and from China.

    AIRLINE REFUNDS/CANCELLATIONS:    
    * Finnish airline Finnair            has suspended its
routes to
Nanjing and Beijing's Daxing International airport until the end
of March, the first European airline to cancel flights to the
country.             
    * Hong Kong's Cathay Pacific           and its Cathay Dragon
will
cut capacity to and from mainland China by 50% or more from Jan.
30 to end-March. The airline will also rebook, reroute or refund
tickets booked on or before Jan. 28 for travel by March 31 to or
from mainland China. 
    * Australia's Qantas Airways          said it will offer
free
refunds for tickets issued worldwide on or before Jan. 24, for
journeys to and from mainland China between Jan. 24 and Feb. 29.
    * Air Seoul suspended all flights to China and waived refund
penalty. Taiwan's China Airlines rearranged some flights and
cancelled others.
    * China's mainland airlines, including Air China
           ,
China Southern             and China Eastern            , are
offering free refunds across the mainland for tickets purchased
before Jan. 24.
    * Malaysia's AirAsia           will offer free refunds for
tickets
booked before Jan. 24, and for travel to and from mainland China
until Feb. 15, and return flights between Feb. 16-29.
    * Air France KLM           is offering to exchange or refund
tickets issued for travel to or from China up until Feb. 29.
BA-owner IAG          is offering the same for tickets until Feb
23.
    * United Airlines         is cancelling some flights to
China.
               

    HOTELS:
    * InterContinental Hotels         will allow customers to
change
or cancel stays scheduled up to Feb. 3 across mainland China,
Hong Kong, Macau and Taiwan.             
    * Hyatt Hotels       said guests who had booked stays
through its
official channels and are cancelling due to the coronavirus
outbreak, or are Chinese guests outbound to its Asia Pacific
hotels, can cancel stays or change dates for free.    

    
    BOOKING PLATFORMS, AGENCIES:
    * Ctrip, China's largest online booking platform, said more
than
300,000 hotels on its platform had agreed to refund on bookings
between Jan. 22 and Feb. 8. Refunds also include flight tickets,
cruises and car rents
    * Fliggy, Alibaba's          booking site, offered similar
refunds.
    * Some Chinese tour operators such as China International
Travel
Service             offered refunds and many European tour
operators cancelled tours to China.             


 (Reporting by Sophie Yu in Beijing, Jamie Freed in Sydney,
Ritsuko Ando in Tokyo, Anna Ringstrom in Stockholm, Ben
Blanchard in Taipei, Naomi Tajitsu in Tokyo, Heekyong Yang and
Jane Chung in Seoul, Josh Horwitz and Brenda Goh in Shanghai,
Neil Jerome Morales in Manila, Sumeet Chatterjee in Hong Kong,
Paul Arnold and Silke Koltrowitz in Zurich, Laurence Frost in
Paris and Uday Sampath in Bengaluru; Writing by Sayantani Ghosh
and Josephine Mason; Editing by Shounak Dasgupta, Lisa Shumaker
and Maju Samuel)
  
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