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BRIEF-Wells Fargo CEO: management responsible for sales issues
October 14, 2016 / 2:33 PM / a year ago

BRIEF-Wells Fargo CEO: management responsible for sales issues

Oct 14 (Reuters) - Wells Fargo & Co

* Wells Fargo CEO Sloan says bank let down customers shareholders and team members

* Sloan says senior management is responsible for sales issues

* Sloan says questionable accounts had de minimus impact to reported cross sell ratio

* Wells working to redress potential negative credit impact to customers from sales problems

* Sloan says customer traffic to branches at typical levels for september

* Credit card applications down 20 percent versus last year impacted by lower referrals and marketing -- Sloan

* Minimal impact in wealth businesses from scandal, Sloan says

* Wells investigating claims of retaliation against whistleblowers

* CEO says offering free, third-party mediation to customers with unauthorized accounts

* CEO says customer visits with bankers in its branches were down 10% in September year over year

* CEO says new consumer checking account openings declined 25% in september year over year

* CEO says bank will assist former employees who left retail banking due to sales performance that are still eligible for rehire Further company coverage: (Reporting By Michael Erman)

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