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Ofgem to probe British Gas switching terms
July 6, 2017 / 8:53 AM / 5 months ago

Ofgem to probe British Gas switching terms

LONDON (Reuters) - Britain’s energy market regulator Ofgem has launched an investigation into British Gas’ switching terms, it said on Thursday.

File Photo: A gas cooker is seen in Boroughbridge, northern England in this November 13, 2012 file photograph. REUTERS/Nigel Roddis/File Photo

The inquiry will examine whether Centrica-owned (CNA.L) British Gas breached licence conditions relating to its obligations to domestic customers who switch to another supplier.

The inquiry comes after consumer affairs website Moneysaving Expert raised concerns about the issue, Ofgem said in a statement.

Ofgem licence conditions state that suppliers should not charge termination fees for any switch that takes place within the 49-day “switching period” before the expiry of a fixed-term contract, the regulator said.

Reporting by Nina Chestney; editing by Jason Neely

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