April 23, 2018 / 12:11 PM / a year ago

TSB bank working to fix problem with app, online banking

FILE PHOTO: A TSB sign is seen outside the bank's Baker Street branch in London September 9, 2013. REUTERS/Andrew Winning

LONDON (Reuters) - Britain’s TSB bank apologised on Monday after some customers were unable to access their bank accounts online, saying it was working as fast as possible to fix the problems.

“We are currently experiencing large volumes of customers accessing our mobile app and internet banking which is leading to some intermittent issues with people accessing our services,” TSB said in a statement.

“We are really sorry for the inconvenience this is causing our customers and want them to know we are working as hard and as fast as we can to resolve this problem.”

It gave no further details on how many customers had been affected.

Reporting by Guy Faulconbridge and Tom Ball, editing by Sarah Young

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