January 26, 2014 / 8:53 PM / 6 years ago

Britain's Lloyds bank customers hit by ATM card glitch

A man walks past the entrance to the head office of Lloyds Banking Group in the City of London December 11, 2013. REUTERS/Olivia Harris

(Reuters) - Tens of thousands of customers of banks owned by Britain’s Lloyds Banking Group were unable to use their debit and ATM cards for several hours on Sunday as an apparent technical glitch hit its system.

“We apologise that earlier today, between 3 p.m. and 6 p.m., some customers were unable to complete their debit card transactions,” Lloyds said in a statement.

“Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.”

Approximately half of the company’s 7,000 ATMs were affected, Lloyds said, adding that the problem was resolved by 7.30 p.m.

A similar problem hit Royal Bank of Scotland in December, leaving 1 million customers unable to withdraw cash or pay for goods on one of the busiest online shopping days of the year. Its chief executive later said the bank had neglected its technology for years.

The Financial Conduct Authority has been scrutinising the resilience of all banks’ technology to address concerns that outdated systems and a lack of investment could cause more crashes.

A software upgrade gone wrong in June 2012 cost RBS 175 million pounds ($286 million) in compensation for customers and extra payments to staff after the bank opened branches for longer in response.

Reporting by Aashika Jain in Bangalore; Editing by Robin Pomeroy

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