October 4, 2018 / 4:37 PM / a year ago

O2 says network recovering after brief outage

A cyclist passes the front of a O2 Deutschland shop in Berlin July 23, 2013. REUTERS/Fabrizio Bensch

(Reuters) - British mobile operator O2, which is owned by Spain’s Telefonica (TEF.MC), said on Thursday its network had suffered an outage that prevented users from making calls, but it had now been fixed.

“Some customers may have experienced issues using their mobile earlier today,” the company said on Twitter.

“This was fixed within 40 minutes but some customers may experience intermittent issues reconnecting to the network. We’re investigating what happened and we’re truly sorry for any inconvenience caused.”

Users of the country’s second-largest mobile operator had taken to social media on Thursday afternoon to complain about the outage. One of those affected was footballer Gary Neville, a former player for Manchester United which is based at Old Trafford.

“Hey @O2 your network is down in Old Trafford. Not a surprise normally but it’s not match day!,” he said online.

O2 competes in Britain with the market leader EE, owned by BT (BT.L), Vodafone (VOD.L), Three and many other smaller providers.

Reporting by Kanishka Singh in Bengaluru and Kate Holton in London; Editing by Stephen Addison

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