November 27, 2018 / 1:11 PM / 6 months ago

Britain's competition watchdog gets court order against Viagogo

(Reuters) - Britain’s Viagogo will have to overhaul the way it does business, the country’s competition watchdog said on Tuesday, citing a court order it obtained against the online ticket reseller.

The Competition and Markets Authority (CMA) had launched court action against Viagogo in August, saying that the company failed to make changes to business practices that broke consumer law.

In June, soccer’s ruling body FIFA filed a criminal complaint against Viagogo, saying it wanted to prevent unauthorised ticket reselling at the World Cup in Russia.

"Viagogo has agreed to a comprehensive overhaul of its site to ensure it respects the law", CMA CEO Andrea Coscelli said in statement on Tuesday. (

The court asked Viagogo to make many changes including ensuring that customers have more information on sellers, warnings if customers won’t get a spot at an event, easy refunds and not giving out misleading information about the availability or popularity of tickets sold.

The company has been given until mid-January to comply with the court order.

Viagogo, in a separate statement, said it had reached a settlement with the CMA which ended the legal dispute.

Reporting by Sangameswaran S and Noor Zainab Hussain in Bengaluru; Editing by Shounak Dasgupta

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