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United CEO again apologizes for dragging incident in earnings release
April 17, 2017 / 8:56 PM / 7 months ago

United CEO again apologizes for dragging incident in earnings release

NEW YORK (Reuters) - United Continental Holdings Inc (UAL.N) on Monday released first-quarter earnings that matched analysts’ expectations on several key measures, in the wake of last week’s public relations meltdown.

A United Airlines plane with the Continental Airlines logo on its tail, taxis to the runway at O'Hare International airport in Chicago October 1, 2010. REUTERS/Frank Polich

“In the first quarter of 2017, our financial and operational performance gives us a lot of confidence about the foundation we are building,” Chief Executive Oscar Munoz said in a statement.

“It is obvious from recent experiences that we need to do a much better job serving our customers. The incident that took place aboard Flight 3411 has been a humbling experience, and I take full responsibility.”

Reporting by Alana Wise; Editing by Richard Chang

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