Edition:
United Kingdom

Ofcom Fines EE And Virgin Media For Overcharging Some Customers


Friday, 16 Nov 2018 

Nov 16 (Reuters) - :OFCOM SAYS EE AND VIRGIN MEDIA FINED FOR OVERCHARGING.OFCOM - FINES EE £6.3M AND VIRGIN MEDIA £7M FOR BREAKING CONSUMER PROTECTION RULES.16-Nov-2018 02:03:01 AM - OFCOM SAYS EE AND VIRGIN MEDIA LEVIED EXCESSIVE CHARGES TO CUSTOMERS WHO ENDED THEIR CONTRACTS EARLY.16-Nov-2018 02:04:36 AM - OFCOM - OVER 6-YR PERIOD, TERMS APPLYING TO EE'S 'DISCOUNT CONTRACTS' DIDN'T SET OUT CHARGES CUSTOMERS WOULD PAY IF THEY ENDED CONTRACTS EARLY.16-Nov-2018 02:04:58 AM - OFCOM - FOUND UP TO 15 MLN DISCOUNT CONTRACTS FOR EE'S MOBILE, LANDLINE AND BROADBAND CUSTOMERS REQUIRED THEM TO PAY EXCESSIVE EARLY EXIT CHARGES.16-Nov-2018 02:05:27 AM - OFCOM - FOR ALMOST A YEAR, VIRGIN MEDIA LEVIED EARLY-EXIT CHARGES HIGHER THAN CUSTOMERS HAD AGREED TO WHEN SIGNING UP TO THEIR RESIDENTIAL CONTRACTS.16-Nov-2018 02:06:05 AM - OFCOM - VIRGIN MEDIA OVERCHARGED ALMOST 82,000 CUSTOMERS WHO LEFT THEIR CONTRACTS EARLY, BY TOTAL OF JUST UNDER £2.8M - AN AVERAGE OF £34 PER PERSON. 

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