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Teletech Holdings Inc (TTEC.OQ)

TTEC.OQ on NASDAQ Stock Exchange Global Select Market

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15 Dec 2017
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Summary

Name Age Since Current Position

Kenneth Tuchman

57 2001 Chairman of the Board, Chief Executive Officer

Regina Paolillo

58 2013 Chief Financial Officer, Executive Vice President, Chief Administrative Officer

Martin DeGhetto

58 Executive Vice President - Customer Management Services and Customer Growth Services, Chief Operating Officer

Judi Hand

55 Executive Vice President, Chief Revenue Officer

Robert Jimenez

45 2015 Executive Vice President - Customer Strategic Services

Margaret McLean

53 2013 Senior Vice President, Chief Risk Officer, General Counsel

Paul Miller

2015 Senior Vice President, Treasurer, Head of Investor Relations

Anthony Tsai

59 2017 Chief Information and Innovation Officer

Steve Pollema

57 Executive - Customer Technology Services

Steven Anenen

64 2016 Independent Director

Tracy Bahl

55 2013 Independent Director

Gregory Conley

62 2012 Independent Director

Robert Frerichs

65 2012 Independent Director

Marc Holtzman

57 2014 Independent Director

Ekta Singh-Bushell

45 2017 Independent Director

Biographies

Name Description

Kenneth Tuchman

Mr. Kenneth D. Tuchman is Chairman of the Board, Chief Executive Officer of the Company. Mr. Tuchman founded TeleTech’s predecessor company in 1982 and has served as the Chairman of the Board since 1994. Mr. Tuchman served as TeleTech President and Chief Executive Officer from 1994 until 1999 and resumed the position in 2001. As the founder and a controlling stockholder of TeleTech, Mr. Tuchman is an essential member of our Board of Directors.

Regina Paolillo

Ms. Regina M. Paolillo, CPA, is Chief Financial Officer, Executive Vice President, Chief Administrative Officer of the Company. Ms. Paolillo was an executive vice president for enterprise services and chief financial officer at Trizetto Group, Inc., a privately held business and professional services company serving the healthcare industry. Between 2007 and 2008, Ms. Paolillo served as a senior vice president, operations group for General Atlantic, a leading global growth equity firm with U.S. $17 billion in capital. Between 2005 and 2007, Ms. Paolillo served as an executive vice president for revenue cycle and mortgage services at Creditek, a Genpact subsidiary, (NYSE:G) a global business process and technology management company. Prior to the Company’s acquisition by Genpact, between 2003 and 2005 and 2002 and 2003, Ms. Paolillo was Creditek’s chief executive officer and chief financial officer respectively. Prior to Creditek, Ms. Paolillo served as the chief financial officer and executive vice president for corporate services at Gartner, Inc., (NYSE:IT) an information technology research and advisory company. Ms. Paolillo holds a B.S. in Accounting degree from New Haven University.

Martin DeGhetto

Mr. Martin F. DeGhetto is Executive Vice President - Customer Management Services and Customer Growth Services, Chief Operating Officer of the Company. Mr. DeGhetto joined TeleTech as Executive Vice President of Operations in 2010 and assumed the responsibilities for TeleTech’s information technology in 2012. Between 2008 and 2010, Mr. DeGhetto was an executive vice president and chief operations officer commercial division at Connextions, Inc., a privately-held technology and business services company for healthcare industry. Prior to Connextions, Mr. DeGhetto spent almost a decade at Convergys Corporation (NYSE:CVG), a customer management company, where he held various positions of increasing responsibility culminating in his role as a senior vice president, North American/European operations which he held between 2003 and 2008. Prior to Convergys, Mr. DeGhetto was an executive with American Express Company and AT&T/American Transtech. Mr. DeGhetto holds a B.S. Professional Management degree from NOVA Southeastern University.

Judi Hand

Ms. Judi A. Hand is Executive Vice President, Chief Revenue Officer of the Company. She joined TeleTech in 2007 as President and General Manager for Direct Alliance Corporation, a TeleTech wholly owned subsidiary, and between 2011 and 2013 served as TeleTech’s Chief Sales Officer. Between 2003 and 2007, Ms. Hand was a senior executive with AT&T (NYSE:ATT), culminating her career there as a senior vice president for enterprise sales. Prior to AT&T, Ms. Hand worked at Qwest, a public global communications company and several of its subsidiaries in sales and marketing roles of increasing responsibility. Ms. Hand is a member of the board of directors of Manitoba Telecom Services, Inc., a Canada corporation. Ms. Hand holds an MBA from Stanford University and a B.S. in Communications degree from University of Nebraska.

Robert Jimenez

Mr. Robert N. Jimenez is Executive Vice President - Customer Strategic Services of the Company. Mr. Jimenez was the global vice president, customer services at Genpact (NYSE:G). Between 2011 and 2012, Mr. Jimenez served as managing partner, CIO Advisory of Tatum Consulting; and between 2009 and 2011 Mr. Jimenez served as the North American customer experience partner for EMC Consulting. From 2004 to 2009, Mr. Jimenez was vice president, FS consulting leader of Capgemini Consulting; and from 1999 to 2004 Mr. Jimenez was an associate partner, financial services at IBM Global Business Services. He holds a B.A. in Economics and International Relations from Brown University.

Margaret McLean

Ms. Margaret B. McLean is Senior Vice President, General Counsel and Chief Risk Officer of the Company. She joined TeleTech in 2013. Between 1998 and 2013, Ms. McLean was a senior executive at CH2M, a global engineering and program management company, serving as the Company’s Chief Legal Officer starting in 2007. Ms. McLean was a corporate finance and M&A partner at the law firm of Holme Roberts and Owen (now Bryan Cave), working in its Denver, London, and Moscow offices. Ms. McLean started her career in IT at Hewlett Packard (NYSE:HPQ) and led the application systems department for Science Applications Int’l (NYSE:SAIC). She holds a JD from the University of Michigan, an MBA from the University of Colorado, and a B.S. in Management Information Systems and Computer Science from University of Arizona.

Paul Miller

Anthony Tsai

Mr. Anthony Yuan Tsai is Chief Information and Innovation Officer of the company. he was Chief Innovation Officer at UST Global, a digital technology company. Between 2015 and 2016, he was the Chief Technology and e-Commerce Officer at Fresh & Easy Markets, and between 2007 and 2015, Mr. Tsai was Executive Vice President of The Beijing Hualian Group. Between 1981 and 2007, Mr. Tsai was with The Procter & Gamble Company, where he held various positions of increasing responsibility, including Chief Information Officer for P&G Information Systems & Business Services and Director, Global Retail Innovation. Mr. Tsai holds a B.S. degree in Engineering & Engineering Management from Stanford University.

Steve Pollema

Mr. Steven C. Pollema is Executive - Customer Technology Services of the Company. Mr. Pollema joined TeleTech in 2011 as part of eLoyalty acquisition, where he worked since 2001 and held various senior executive roles including the Chief Financial Officer and SVP, Global Delivery and Operations. Prior to eLoyalty, Mr. Pollema was the President of MarchFirst (fka Whittman-Hart). Mr. Pollema began his professional career at Accenture within the Financial Services/Technology practice. Mr. Pollema holds an MBA in Management Information Systems and a B.S. in Finance from the University of Iowa.

Steven Anenen

Mr. Steven J. Anenen is Independent Director of the Company. Mr. Anenen served as CEO and a member of the board of directors for CDK Global, Inc. (NASDAQ: CDK) between September, 2014 and March, 2017. In 2014, Mr. Anenen led the spin-off of the Automatic Data Processing (NASDAQ:ADP) Dealer Services Group to create CDK Global. Prior to CDK spin-off, Mr. Anenen spent almost 40 years with ADP, serving as the president of ADP Dealer Services, a leading provider of technology solutions to the automotive industry, between 2004 and 2014, and senior vice president North America Systems between 1998 and 2004. During his tenure in the automotive industry, Mr. Anenen oversaw the global expansion of the business into more than 100 countries, and led the transition to digital through the transformational acquisition and integration of Cobalt, a leader in digital marketing for the North American automotive industry.

Tracy Bahl

Mr. Tracy L. Bahl is Independent Director of the Company. Mr. Bahl currently serves as an executive vice president, health plans for CVS Health. Since 2007, Mr. Bahl has served as a special advisor to General Atlantic, a leading global growth equity firm with U.S. $20 billion in capital, and its portfolio companies. Between 2013 and 2015, Mr. Bahl served as a member of the Board of Directors of MedExpress, a chain of urgent care service centers throughout the United States; and between 2008 and 2011 as the executive chairman for Emdeon, a provider of health information exchange and revenue cycle management solutions. Between 1998 and 2007, Mr. Bahl held various senior executive positions as part of UnitedHealth Group, including between 2004 and 2007 as the chief executive officer of Uniprise, a U.S. $7 billion division of UnitedHealth Group; between 2002 and 2004 as chief marketing officer for UnitedHealth Group; and between 1998 and 2002 as the president of Uniprise Strategic Solutions. Prior to UnitedHealth Group, Mr. Bahl was an executive with CIGNA Healthcare. Mr. Bahl also serves as a Trustee and Vice Chairman of the Board of Trustees for Gustavus Adolphus College, in St. Peter, MN.

Gregory Conley

Mr. Gregory A. Conley is Independent Director of the Company. Mr. Conley is also a director of HaulHound.com, a trucking logistics company. Between 2012 and early 2014, Mr. Conley served as the chief executive officer of Aha! Software, LLC, a privately held predictive analytics and cloud computing company. Between 2009 and 2011, Mr. Conley served as the chief executive officer and a director of Odyssey Group, SA, a Switzerland-based technology services and software company, and oversaw the sale of the company to Temenos Group AG, a global provider of banking software systems. Between 2004 and 2005, Mr. Conley was the president, chief executive officer and a director of Verio, Inc., a leading global provider of hosting and network services and a subsidiary of Nippon Telephone & Telegraph. From 2001 to 2003, Mr. Conley was the president, chief executive officer and a director of Tanning Technology Corporation, NASDAQ listed information technology solutions provider, sold to Platinum Equity in 2003. Between 1995 and 2001, Mr. Conley was a senior executive responsible for e-markets and travel and transportation at International Business Machines, (NYSE:IBM) and an attorney at Covington & Burling LLP.

Robert Frerichs

Mr. Robert N. Frerichs is Independent Director of the Company. Mr. Frerichs is a director of Merkle, Inc., a privately held customer relationship marketing agency, and a director of Wedgewood Enterprises Corporation, a privately held investment real estate and management company. Prior to joining our Board, Mr. Frerichs, was with Accenture (NYSE: ACN) between 1976 and 2012. During his tenure with Accenture, Mr. Frerichs held various leadership roles including group chief executive – North America, chief risk officer and chief operating officer of the communication and high tech operating group, chairman of the capital committee, and a member of Accenture board of partners prior to the Company’s initial public offering in 2001; culminating his 36 year career as the International Chairman of Accenture, Inc. Between 2004 and 2012, Mr. Frerichs served as chairman of the board of Avanade, a joint venture between Accenture and Microsoft. Between 2012 and 2013, Mr. Frerichs was the chairman of the Aricent Group, a global innovation and technology services company, and a director of Cyandia, Inc., an interactive consumer entertainment company. Mr. Frerichs is a Certified Public Accountant.

Marc Holtzman

Mr. Marc Lorenz Holtzman is Independent Director of the Company. Mr. Holtzman currently serves as chairman of the board of directors of Kazkommertsbank, the largest bank in Kazakhstan; and as chairman of the board of the Bank of Kigali Limited in Rwanda. From 2012 to 2015, Mr. Holtzman served on the board of FTI Consulting, Inc., (NYSE:FCN) a global financial and strategic consulting firm, where he was a member of the nominating and governance committee. Mr. Holtzman served as the chairman of Meridian Capital HK, a Hong Kong private equity firm from 2012 until 2014, and as the executive vice chairman of Barclays Capital between 2008 and 2012. Between 2003 and 2005, Mr. Holtzman was President of the University of Denver; and served in the cabinet of Colorado Governor Bill Owens as Colorado’s first Secretary of Technology between 1999 and 2003.

Ekta Singh-Bushell

Ms. Ekta Singh-Bushell is Independent Director of the Company. Ms. Singh-Bushell currently serves as deputy first vice president, chief operating officer executive office, at the Federal Reserve Bank of New York. If elected to the Company Board, Ms. Singh-Bushell will step down from this role. From 2015 to 2016, she was a partner at DecisionGPS LLC, a business analytics start-up; she continues to serve as a strategic board advisor to the company. Since 2015, Ms. Singh-Bushell has been serving as a member of the board of directors for LifeStream (Taxonometrics, Inc). Between 1998 and 2015, Ms. Singh-Bushell worked at Ernst & Young, serving in various leadership roles including global client services partner between 2005 and 2015, global and Americas IT Effectiveness leader, Northeast advisory people leader, and US innovation & digital strategy leader. Ms. Singh-Bushell is a licensed certified public accountant (CPA) and holds advanced international certifications in governance, information systems security, audit, and control. From 2004 to 2014, Ms. Singh-Bushell served in various leadership roles including treasurer and audit committee chair for the Asian American Federation. During her extensive career, she lived and worked in India, London, and the US.

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