Profile: Agilysys Inc (AGYS.OQ)
20 May 2019
Agilysys, Inc., incorporated on February 4, 1963, is a technology company. The Company provides software for point-of-sale (POS), property management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions and services to the hospitality industry. The Company serves four market sectors: gaming, both corporate and tribal; hotels, resorts and cruise; foodservice management, and restaurants, universities, stadia and healthcare. The Company is a developer and marketer of software enabled solutions and services to the hospitality industry, including hardware and software products; support, maintenance and subscription services, and professional services. The Company operates across North America, Europe and Asia.
The Company's rGuest platform is designed to run as a Software as a Service (SaaS)-based platform on the public cloud, private cloud, on-premise or in a hybrid configuration. rGuest's architecture functions for both multi-property and single property customers. The rGuest enterprise platform identifies and tracks guest profile and behavior; enables historical analysis of data; enables real-time management through mobile and Web interfaces for remediation of business and guest related issues; creates a framework for core services for the delivery of business applications; provides for integration with other hospitality management systems, and uses various infrastructure design elements, such as global and multi-language support, regulatory compliance and security, including authentication, authorization, encryption, tokenization, handling of payment and personally identifiable information (PII) information, and overall application data and user security. The rGuest platform includes various in-market solutions, such as rGuest Stay, rGuest Buy, rGuest Seat, rGuest Pay and rGuest Analyze.
rGuest Stay is a cloud-based property management system. rGuest Stay is available for limited service and select service hotels and chains. rGuest Stay is designed to enable hotels to gather and analyze guest information that can be used to create loyalty-generating offers and increase guest wallet share. In addition, running natively in a browser on both desktop and tablet devices, it delivers real-time operating metrics so that hotels can more accurately forecast demand and scale guest services accordingly.
rGuest Buy is an enterprise-class self-service, and customer-facing point of sale solution. It includes self-service order and pay kiosks, and kitchen workflow management systems. rGuest Buy's intuitive customer-facing order and pay experiences transfer the control and convenience to the end user. rGuest Buy allows to map a complex business structure to support propagation of brands, concepts, and other policies. rGuest Pay is a payments gateway. rGuest Pay protects guests' financial data and reduces risk by leveraging point-to-point encryption (P2PE) and tokenization with every credit card transaction. rGuest Pay offerings include a suite of credit card processing services; integration with third party application through application program interface (API); consolidated transaction reporting and payment processor support.
rGuest Seat is a guest centric table, reservation and wait list management solution. rGuest Seat offers streamlined online reservations; wait list automation to accurately predict wait times and meet guest expectations; two way text communications with waiting guests; toggle between restaurants within peer group to get a complete view of the reservation or wait list status; accessibility of guest data based on their previous dining experiences; library of reconfigurable reports can be accessed in real time or received through e-mail at a scheduled delivery time; integrated POS that automatically updates the status of the guest experience and imports valuable data about the guest, and real-time table status visibility.
rGuest Analyze is a platform-based subscription data analysis service. rGuest Analyze offers cross-enterprise and centralized reporting across sites, venues and profit centers; slice-and-dice reporting; out-of-the-box customizable reports; Web-based reporting tool with drag-and-drop capabilities, and design, publish and disseminate executive level dashboards.
The Company's additional offerings for POS include Agilysys InfoGenesis POS, Agilysys InfoGenesis Flex and Agilysys eCash; property management systems include Agilysys Lodging Management System, Agilysys Visual One PMS and Agilysys Insight Mobile Manager; inventory and procurement include Agilysys Eatec, Agilysys EatecTouch, Agilysys EatecPocket and Agilysys Stratton Warren System; workforce management include The Agilysys Workforce Management Solution, and document management include Agilysys DataMagine. Its offerings for other activities include Agilysys GolfPro, Agilysys Spa Management, Agilysys LMS ARTS and Agilysys Visual One Activities software.
The Company offers contracted technical support, maintenance and subscription services. It is engaged in designing, implementing, integrating and installing customized solutions into both traditional and newly created platforms.
The Company competes with Oracle Corp., NCR, Constellation Software, Inc., Infor, IDeaS Revenue Solutions, POSitouch, Northwind and Xpient Solutions.
1000 Windward Concourse Ste 250
ALPHARETTA GA 30005-2072