People: AA PLC (AAAA.L)
Mr. Geraint Hayter is Chief Customer Operations Officer of the Company. Gareth is responsible for leading the Customer Operations function at the Group with a focus towards providing the highest standards of service to our customers. Gareth spent over 20 years at British Airways, including ten years in procurement, four years as Managing Director of one of BA’s Regional Airlines, six years as Managing Director of BA’s World Cargo division, and two years as Director of Operations. Since leaving British Airways in 2008, Gareth has worked as Chief Operating Officer of Daisy Group, the UK’s largest reseller of unified communications, and as the Chief Operating Officer of Global Navigation Solutions, the world’s largest distributor of charts and publications to commercial shipping. Most recently, Gareth led a successful transformation programme in Europe for HomeAway, a division of Expedia.
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